Reliability & Uptime¶

99.99% Uptime Guarantee¶

Kindly API is built for mission-critical applications. We guarantee 99.99% uptime, backed by SLA credits.

What This Means¶

• 43 seconds of downtime per month maximum
• Automatic failover in under 10 seconds
• Zero maintenance windows - updates without downtime
• Full SLA credits if we don't meet our guarantee

How We Achieve This¶

Multi-Region Architecture¶

• Active servers in 3+ regions
• Automatic geo-routing
• Instant failover
• No single point of failure

Health Monitoring¶

• 24/7 automated monitoring
• Sub-second health checks
• Predictive failure detection
• Automatic self-healing

Redundancy at Every Level¶

• Multiple data centers
• Redundant networking
• Backup power systems
• Distributed databases

Real-Time Status¶

Check our uptime anytime: - 🟢 Status page: status.kindly.software - 📊 Historical uptime: 99.98% over the last 12 months - 🔔 Subscribe to updates via email/SMS/webhook

Incident Response¶

If something goes wrong: 1. Automatic detection in <1 second 2. Automatic failover in <10 seconds 3. Customer notification within 5 minutes 4. Full post-mortem within 24 hours

Enterprise Support¶

For mission-critical applications: - Dedicated support team - 15-minute response time SLA - Direct escalation path - Custom monitoring dashboards

Peace of Mind¶

Focus on building your application, not worrying about infrastructure:

// Your code stays simple
const response = await kindly.analyze({ text });

// Behind the scenes:
// ✓ Automatic retries
// ✓ Failover to nearest region
// ✓ Circuit breaker protection
// ✓ You never notice if a server fails

SLA Details¶

Credits are automatically applied to your next invoice.

Trust But Verify¶

We publish all our metrics publicly: - Real-time status - Historical uptime data - Incident reports - Performance metrics

Your success is our success. We're obsessed with reliability so you don't have to be.